(Standish, CHAOS Manifesto, 2013)The chaos report Standish Group, considers any project that is one dollar over budget or one day late, or one requirement short to be unsuccessful, it was found to be successful only when the project delivers all the promised requirements and on promised time, budget. (Nelson, 2005), based on his experience and review of academics states that success should the measured based on what value has the project delivered (Did we have any ROI? Do we have NPV? Is the product/service used, are the stakeholders satisfied?).For example, a publicly held bank, holding company offering consumer lending products started a project to improve collection strategies and collection performance. Despite it costs of $5.7 million, more than the original estimate and being six months late it resulted in a $33 million reduction in charge - off accounts and 50% increase in some collection strategy tests in production. In Standish Group point of view, the Financial Services project is a failure. In Nelson's point of view, it is a successful project (it delivered value). A project may receive an entirely different outlook on success, and it's very unlikely to be a similar one. For example from a process perspective, the classic response is being "On time, within budget and meeting requirements".However, from a product perspective, the typical response is successful projects are one in which the customerends up satisfied.
 

DIFFERENT PERSPECTIVES OF SUCCESS